Conducting an interview can be tricky, and you have to carefully plan and consider what questions you need to ask the candidate.
Asking the right questions will help you hire the right virtual assistant for your company. You may be hiring a team of virtual assistants, so the questions you ask must be aimed toward the specific role you need them to do.
The last thing you want to do is hire a virtual assistant who is not up to the job, causing you to waste time and money.
If this is something you don’t have experience with, then let me guide you through some of the most critical interview questions.
Below are the top virtual assistant interview questions that you need to ask before hiring a VA.
If a candidate has experience working as a virtual assistant, it will help you decide if they are the person you want to hire.
Experience is not essential if you wish them to perform basic admin tasks. However, if you are hiring virtual assistants to work in a specialised role, then an experienced virtual assistant is necessary.
However, a virtual assistant candidate may have a high skill set but lack experience. In this instance, you must use your judgement to determine their suitability for the role you need them to perform.
Every virtual assistant’s role is different. For example, some positions require basic administrative skills, while others need bookkeeping, social media management, or sales skills.
During the virtual assistant interview, it is vital to ask what skills the candidate excels in. For example, you don’t want to hire someone for a bookkeeping role if they have little knowledge of this area.
Suppose a candidate has no experience but a keen interest in learning and developing in a particular area such as social media. In that case, it may be worth hiring them with a view to upskilling.
When asking virtual assistant interview questions, it is essential to ask open-ended questions like this one. You will often find that the candidate will provide additional general information about this question.
All virtual assistants come from different backgrounds and cultures, and their general life experience may mean they have the required skills you can utilise in your business.
The candidate may have worked in different business sectors in previous jobs, which means they have other skills.
The answer to this question will also allow us to judge the person’s commitment and passion they have for being a virtual assistant.
Virtual assistants will all have to use different IT tools to help them perform various administrative tasks. A wide variety of tools are available, so it is essential to find out which software tool they enjoy using the most.
All tools are meant to make performing administrative tasks easier; therefore, it is paramount to know which tools they find easier to work with.
If the virtual assistant you hire will be working on managing projects, then both you and the person you hire must understand the project management software your company uses.
It is equally important to determine which software tools the candidate dislikes using. A good virtual assistant will know many IT software tools, but that does not necessarily mean they will enjoy using all devices.
Many virtual assistants will have used tools that don’t help them perform to their best; therefore, it is vital to find out which ones.
The best candidates will always be open with their answer to this question which may help you improve the productivity of the virtual assistant you decide to hire.
When compiling virtual assistant interview questions, the above question is vital. In addition, all remote workers need a good internet WiFi connection.
If your virtual assistant is handling sensitive information, they need robust IT security systems.
They will need to have two-way authentication on crucial apps. It is vital that the worker only uses a secure private WiFi connection and has the latest antivirus and malware software installed on their computer.
Having up-to-date security protections in place is vital when working remotely. Failing to ensure your remote worker has the proper security measures in place could prove catastrophic for your business.
This question is essential regardless of who you are hiring. VAs often have many clients, so it is crucial to work out which working hours suit your business and the worker.
Many remote workers work hours that fit in with their family life and often need to be flexible depending on how many clients they have.
The person you hire may be based in a country with a different time zone and have different communication styles.
If you need to speak to your VA weekly or daily, you must schedule a set time to make these phone or video calls within business hours.
Remote workers may be in the same time zone, but that doesn’t mean they will be available to work the same hours. In addition, great virtual assistants will have several clients, which means they won’t always answer your calls or emails immediately.
If your business requires tasks urgently, you must make this clear to the candidate before hiring them.
It is up to you to establish how many hours of work you need before hiring. This way, you ask candidates if they can work the required hours.
Being clear about the required hours saves you time in the long run.
Working remotely requires the VA to have organisational and communication skills. In addition, VAs are often juggling multiple clients, so they have to manage their workload accordingly.
Being able to prioritise tasks based on importance is essential. You need to know that the VA you hire will make the tasks you set high priority.
You will need to determine if the VA has measures in place if they cannot meet a specific deadline. You must be confident that they will communicate if they have any deadline issues before it becomes a problem.
Many VAs expect weekly phone calls with you or other team members. First, however, it is essential to find out their preferred method of communication.
You may be used to communicating with your VAs by phone or video calling. However, some workers feel more comfortable communicating by email or sending short messages using apps such as Slack.
Finding the best way to communicate by asking part of your interview questions will save you time and ensure that the person you hire feels comfortable from the start.
Making sure your VA is comfortable in their job will always ensure a higher performance level and meet deadlines.
You can always expect to have varied answers to this question.
If the job requires the worker to perform mundane basic data entry tasks, don’t expect them to give an enthusiastic response. However, if the VA post is for a customer service representative or someone who looks after your social media accounts, the answer they provide should show far more enthusiasm.
A candidate may enjoy engaging with people as part of a customer services team to help provide excellent customer service, or they may have a flair for creating superior graphic design and dealing with social media posts.
They may also be particularly interested in your business sector and are passionate about helping your business growth.
Great candidates will always give an excellent answer to this question. These are the candidates you should be looking to hire. A VA with a clear career path within your industry will likely want to improve their core skills.
If offered the position, these candidates often have little trouble articulating what may be required if they encounter a problem. When your VA can solve problems without needing help, they are always a good match for your business.
If a VA is willing and motivated to learn a new skill or task while still meeting deadlines, it can only benefit your company.
Problem-solving is vital in any business. How a candidate answers this question will give you a good indication of how they solve problems without additional help.
However, it is essential that the VA feels confident enough to reach out to you or other employees if they encounter a problem they cannot solve.
There is no point in a candidate giving you what they feel is a good answer if they are too afraid to approach you when they have trouble with some tasks.
Whatever your management style, a strong sense of your workers being able to ask for help is needed.
Personality clashes happen in life and business. How candidates answer this question often indicates what type of character they are.
Focusing on being aggressive with fellow workers does not reflect well on their people skills. The VA must always have a clear idea of what they must do to make sure their
work does not suffer.
The VA’s answer might be to hold a meeting to address the problem with the co-workers. If there is still a difference of opinion, then a compromise must always be met.
The smooth running of your business must be the highest priority at all times. However, you will need to intervene if the problem escalates and spills into broader personal matters.
The best candidates will always provide a solid answer to this question. They may have progressed their career from doing data entry tasks, but they will always be eager to learn new skills.
These new skills could vary depending on the VA’s interests and your business sector. For example, the VA may want to learn how to become a graphic designer or be more knowledgeable in social media management.
The candidate may also want to improve their English to a high standard. In this example, your company may be able to provide them with additional online English lessons.
Interview questions and virtual assistant tests for candidates are never as straightforward as they are made out to be. Therefore, getting references from a VA’s other clients is good business practice before hiring.
Hiring a VA on a temporary contract or a paid trial period before you hire them on a long-term agreement often suits both your company and the VA.
Hiring is often time-sensitive, so why not let us do all the work for you to come up with the ideal virtual assistant interview questions? We can verify all the candidates for you and train them to the required work style you need.
Call us to arrange an appointment to discuss your VA needs. We will be able to match you with a suitable VA in no time.
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Read MoreThe internet is a hotbed of information and with good reason. It’s so easy these days to open a browser on your phone or your computer and just Google the answer to any question you have in mind. This applies to many topics – food, travel, literature… and real estate! There are plenty of resource … Continue reading 5 Killer Quora Answers on Real Estate →
Read MoreWarning Signs You Need To Hire A Real Estate Virtual Assistant You don’t have unlimited time to spare. You won’t be able to do everything on your own. You know, all the small things like double-checking information over the email or phone and keeping track of all your documentation. Even though you may … Continue reading Warning Signs You Need To Hire A Real Estate Virtual Assistant →
Read MoreHow Remote Work Is Changing Tech Salaries It was only a matter of time before technology allowed us to skip the commute and work from home, but the change happened quicker than expected due to COVID-19. It is pretty impressive how quickly companies abandoned the office with little disruption to productivity. For many, the … Continue reading How Remote Work Is Changing Tech Salaries →
Read MoreWhy Real Estate Agents Prefer to Outsource Rising prices of property in combination with consistently high demand from investors have established profitable conditions for real estate agents. However, increased competition and improved technology have pushed the agent to work harder than ever before to close deals. It is a conundrum that places the agent … Continue reading Why Real Estate Agents Prefer To Outsource →
Read MoreHow a VA Can Help Real Estate Agents Negotiate Short Sales Foreclosures are a harsh reality in real estate. Every day homeowners are faced with the possibility of losing their property. It is a dreaded situation that no one hopes to experience. An option to consider is a short sale. In order to facilitate … Continue reading How A VA Can Help Real Estate Agents Negotiate Short Sales →
Read More6 Things to Know Before Outsourcing to a Real Estate Virtual Assistant There is no doubt that outsourcing to a real estate Virtual Assistant will reap a multitude of benefits for your agency. It is a low cost, sustainable option that will contribute to your productivity, enhance the quality of work and provide your business … Continue reading 6 Things to Know Before Outsourcing to a Real Estate Virtual Assistant →
Read MoreWhere to Find the Most Affordable Real Estate Virtual Assistants Hiring virtual assistants present several benefits to real estate agents. The level of work productivity increases because the agent is able to delegate a good number of administrative tasks to the Virtual Assistant. Quality of work also improves because the VA has the time and … Continue reading Where To Find The Most Affordable Real Estate Virtual Assistants →
Read MoreComparison Between In-House or Outsourcing Real Estate Management Managing a real estate agency can be a handful. There are many tasks, duties and responsibilities that need to be attended to on a daily basis. But considering the competitiveness of the industry, real estate agencies have to be more aggressive in their efforts to reel … Continue reading Comparison Between InHouse And Outsourcing Real Estate Management →
Read MoreWhat Can a Real Estate Virtual Assistant Do? A career as a real estate agent can be financially rewarding. One sale can easily justify months spent closing the deal. In Australia, the median property price is $623,000. If you sold residential dwelling at that price, your commission would be $12,460. But the process of … Continue reading What Can A Real Estate Virtual Assistant Do? →
Read MoreHow Real Estate VA’s Can Boost Your Business Real estate VA’s or virtual assistants can do more than just assist you in administrative tasks. Properly managed, they can be a significant factor in cultivating success for your agency. Here are 9 ways real estate VA’s can boost your business: Manage Costs Cost … Continue reading How Real Estate VA’s Can Boost Your Business →
Read More20 Tasks You Can Outsource To Your Real Estate Virtual Assistant As an entrepreneur, independence is an admirable virtue to have. It gives you the mindset to take responsibility for all decisions you have to make. But it can also hinder your progress. This is especially true if you are in the real estate … Continue reading 20 Tasks You Can Outsource To Your Real Estate Virtual Assistant →
Read MoreOutsourcing for Real Estate Agents Solutions As entrepreneurs, real estate agents are used to managing tasks on their own. It is part of the process of building the business from the bottom up. This arrangement is perfectly fine when starting out. But when you begin to gain traction and work gets busier, those tasks … Continue reading Outsourcing For Real Estate Agents Solutions →
Read More6 Reasons To Outsource Real Estate Management Given the amount of work that needs to get done in a real estate agency, ideally you want a low cost solution that also contributes to revenue generation. It may seem like a version of real estate utopia, but the truth is such solution exists in outsourcing. Here … Continue reading 6 Reasons To Outsource Real Estate Management →
Read MoreHow To Hire A Good Real Estate Virtual Assistant The real estate process can be very tedious which leads to a number of interesting days in the life of an agent. With so many things to attend to, it can be a challenge to put order amidst chaos in an agent’s typical working day. In … Continue reading How To Hire A Good Real Estate Virtual Assistant →
Read MoreHow to Become a Real Estate Virtual Assistant In the old days of dial- up Internet service, virtual assistants were hired primarily to manage administrative functions. They were considered more as secretaries or personal assistants. But in the new millennium, broadband technology made the Internet more accessible and created niches in the virtual assistance industry … Continue reading How To Become A Real Estate Virtual Assistant →
Read MoreWhat Is A Real Estate Virtual Assistant? Aside from client meetings, property negotiations, and site visits, your real estate business has many administrative tasks to deal with. If you find yourself dealing with admin duties every day and not high-value tasks, it’s time to hire a real estate Virtual Assistant. “Real Estate Virtual Assistant? … Continue reading What Is A Real Estate Virtual Assistant? →
Read MoreMore businesses around the world are outsourcing services to virtual assistants. From small- scale businesses to Fortune 500 companies, many have discovered and acknowledged why contracting virtual assistants is a good business strategy.
Virtual assistants are Internet- based professionals who are contracted to handle a specific task or set of responsibilities. They work from a remote location; usually from home and are generally considered self-employed or proprietors of a business that offers virtual assistance services.
Read MoreOver the last 15 years, outsourcing has grown to become an important component in business development strategy. What was once viewed as a stop- gap measure to address cost reduction has evolved into a process that can actively contribute to revenue generation.
The exponential growth of outsourcing corresponds with increasing turbulence in the global economy. Political regimes are changing; new foreign policies are being enacted and economies are re-aligning their resources.
Read MoreThere is a growing trend among companies to integrate a remote staff member within their work force. In 2011, Yahoo! CEO Marissa Meyer introduced a remote worker plan where 10% of staff worked from home. A few years later Meyer increased the distribution to 15%.
While Meyer chose not to maintain the program, other companies such as United Health Group, AETNA, IBM, AMEX and Xerox started their own remote worker programs.
Read MoreContracting the services of a real estate virtual assistant can help with those non dollar productive tasks. From taking and making calls, preparing contracts, updating lists, arranging inspections and marketing.
If you can’t manage time efficiently, your productivity will suffer and ultimately affect your agency’s profitability.
There is an option that will enable you to exponentially increase your productivity.
Read MoreThe Virtual Assistant was once the best kept secret of successful entrepreneurs. However once Tim Ferris, Michael Hyatt and James Schramko shared how their online employees allowed them to grow their businesses, others wanted to experience the same successes as well.
But as with most professions, not every candidate who signs up can get the job done.
Increasing demand for virtual assistance work has blown open the doors of opportunity for those who want to cross over to the online profession.
Read MoreIf you want to maximize the benefits of outsourcing, you may want to outsource to Philippines. It has been the primary destination for global outsourcing since 2013 and its industry continues to grow at an annual rate of 20%. If you want to know “why”, here are 7 reasons you should outsource to the Philippines:
High Literacy Rate – At 98%, the Philippines has one of the highest literacy rates in the world. This is quite an achievement considering the Philippines is essentially a developing economy.
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